FAQs
We want to make your shopping experience with Greenberry™ as smooth and hassle-free as possible. Below are some frequently asked questions that may help answer any questions you may have. If you can't find the answer you're looking for, please don't hesitate to contact us at sales@greenberry.store.
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What is your refund policy? We offer a 30-day refund policy, with free returns. If for any reason you are not satisfied with your purchase, please contact us at sales@greenberry.store and we will be happy to assist you.
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How do I return an item? To initiate a return, please contact us at sales@greenberry.store with your order number and the reason for the return. We will provide you with a return label and instructions on how to send the item back to us.
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What is your shipping policy? We offer free worldwide shipping on all orders, and our estimated shipping times are 3-20 days. Please note that shipping times may be affected by factors beyond our control.
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How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for your tracking number to become active.
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What happens if my package is lost or stolen? Greenberry™ is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly to file a claim.
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Can I change or cancel my order? If you need to make changes to your order or cancel it, please contact us as soon as possible at sales@greenberry.store. We will make every effort to accommodate your request, but please note that orders may be processed and shipped quickly.
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What are your business hours? Our business hours are Monday to Friday, 9am to 5pm AEST.
We hope this helps answer any questions you may have. If you need further assistance, please don't hesitate to contact us at sales@greenberry.store.